Cancellation & Refund Policy

Section 01No-Refund Policy

LeadFilter operates a strict no-refund policy. Once a Customer has been charged for a subscription, the amount paid is final and will not be refunded under any circumstances, except for the limited exceptions set out in Section 04 below.

This policy applies to:

• The first charge processed after the seven-day free trial.
• All subsequent renewal charges (whether monthly, quarterly, annual, or otherwise).
• Partial billing periods, including cases where the Customer cancels mid-cycle.
• Cases where the Customer chooses to discontinue use of the Service for any reason, including dissatisfaction with features, change of business circumstances, or change of mind.
• Customers on custom enterprise pricing arrangements.

Section 02The Seven-Day Free Trial

Every prospective Customer is granted a free trial period of seven (7) consecutive days, beginning from the date the trial is activated by us. The trial is your opportunity to evaluate the Service before any commitment is made.

2.1 Trial Terms

• The Free Trial does not require any payment information at the time of activation.
• You will not be charged at any point during the trial.
• The trial does not automatically convert into a paid subscription.
• To continue using the Service after the trial, you must agree to a written quotation issued by us and complete the payment process.
• You may discontinue use of the Service at any time during the trial without obligation.

2.2 Extended Trial for Enterprise Customers

For larger enterprise organisations, we may grant an extended evaluation period of two to three weeks on a case-by-case basis. Extended trials are negotiated separately and confirmed in writing. The standard seven-day trial otherwise applies.

Section 03Cancellation of Subscription

You may cancel your subscription at any time, free of charge. Cancellation prevents future renewal charges from being processed, but does not entitle you to a refund of any amount already paid.

3.1 How to Cancel

To cancel your subscription, you may use either of the following methods:

• Email cancellation: Send a cancellation request from the email address registered with your account to leadfilterai.official@gmail.com. Include your registered name and the email address on the account.
• Phone cancellation: Contact us at +91 8178928953 during reasonable business hours.

3.2 Effective Date of Cancellation

Cancellation takes effect at the end of the current paid billing cycle. You will continue to have access to the Service until that date. After the end of the cycle, no further charges will be processed and your account will be marked inactive.

3.3 Confirmation of Cancellation

We will send a written confirmation of your cancellation to the email address registered with your account within three (3) working days of receiving your request. If you do not receive a confirmation, please contact us again to ensure the cancellation has been recorded.

Section 04Limited Exception Cases

We may, at our sole discretion, issue a refund in the following exceptional cases. Each request will be reviewed on its individual merits and is not an automatic entitlement:

• Unauthorised charge: A charge made due to a verifiable security breach on our side, where the Customer can demonstrate the charge was not authorised by them.
• Duplicate charge: A duplicate charge for the same billing cycle processed in error by Razorpay or our system.
• Statutory or regulatory requirement: Any case where applicable Indian law specifically compels a refund.

4.1 How to Raise an Exception Request

If you believe your situation falls within one of the exception cases above, write to leadfilterai.official@gmail.com within fourteen (14) days of the disputed charge. Include:

• The Razorpay payment reference number.
• The date and amount of the charge.
• A description of the issue with supporting evidence.

4.2 Refund Processing Time

If a refund is approved under this Section, it will be processed within fourteen (14) working days of approval and credited to the original payment method used for the charge. Razorpay or your card issuer may take additional time to reflect the refund on your statement.

Section 05Chargebacks & Disputes

Before initiating a chargeback or payment dispute through your bank or card issuer, we request that you contact us directly so that we may attempt to resolve the matter amicably.

Filing a chargeback in respect of a charge that is consistent with this Policy and our Terms of Service may result in:

• Immediate suspension or termination of your LeadFilter account.
• The matter being referred to legal counsel for recovery of the disputed amount and any additional costs incurred by us.

We retain detailed records of every account, charge, and communication, and will provide such records as evidence in any dispute.

Section 06Changes to This Policy

We may revise this Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document.
• Notify registered Customers by email at least fourteen (14) days before the changes take effect.
• Display a prominent notice on our website.

Charges processed before the effective date of any revised Policy will continue to be governed by the version of the Policy in effect on the date of the charge.

Section 07Contact Information

For any question or concern relating to this Policy, including cancellation requests or exception claims, please contact us using the details below.